Shipping

We've made shopping with us even more effortless by including shipping costs in the purchase price. That means no surprises at checkout—what you see is what you pay, making your shopping experience with us a breeze!

Whether you're buying one or many items, shipping is already handled, making your shopping experience with us simple and straightforward.

Got questions? Feel free to contact us for more details. We're here to provide you with the support you need!

Return Policy and Exchanges

At Tene and Xola, your satisfaction is our top priority. If, for any reason, you need to return an item, we're here to help. Please follow these guidelines:

Eligibility: Items must be returned within 30 days of receipt. They should be in their original condition, unworn, and with all tags attached.
**********Tumblers cannot be returned since they are limited additions.*********
Return Process: Contact our customer service team at returns@teneandxola.com to initiate your return.
Rest assured, we'll provide you with a return authorization number and clear shipping instructions, making the process as smooth as possible.
Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds: Once we receive and inspect your returned item, we will process your refund using the original payment method. Please allow 5-10 business days for the transaction to reflect in your account.
Exchanges: If you wish to exchange an item, please initiate a return and place a new order for the desired item.